Last updated: 28 June 2026
These Terms and Conditions ("Terms") govern (A) your use of the website https://tilizy.digital (the "Site") and (B) the professional services provided by Tilizy Digital S.R.L. ("Tilizy Digital", "we", "us"), Trade Register number J05/527/2024, sole registration code RO49632336, registered office Str. General Traian Moșoiu, Nr. 15, Ap. 1, Oradea, Bihor, Romania 410072.
Our services are provided to businesses (companies and authorized professionals/PFAs) acting in the course of their trade or profession. They are not directed to consumers.
Part A. Use of the website
1. Acceptance
By accessing or using the Site you agree to these Terms. If you do not agree, do not use the Site.
2. Permitted use
You may use the Site for lawful, informational purposes. You may not interfere with its operation, attempt unauthorized access, scrape it at a rate that burdens our infrastructure, or use it to transmit unlawful or harmful content.
3. Intellectual property of the Site
The Site content (text, design, logos, graphics, and our code) is owned by Tilizy Digital S.R.L. or its licensors and protected by intellectual-property law. Open-source components remain under their own licenses (for example Drupal under the GNU GPL v2 or later). You may not reproduce, distribute, or create derivative works from our proprietary content without our prior written permission.
4. Third-party links
The Site may link to third-party websites. We are not responsible for their content, availability, or privacy practices.
5. Website availability and warranty disclaimer
This Section applies to your use of the Site (it does not limit the service levels or commitments in a Service Agreement, which are governed by Part B).
We make no uptime guarantees for the Site. You understand and agree that your use of the Site is at your own risk. To the maximum extent permitted by law, the Site and its information are provided "as is" and "as available", and we expressly disclaim all warranties of any kind, whether express or implied. We do not represent or warrant that (i) the use of the Site is secure, uninterrupted, or error-free, (ii) the Site will meet your requirements or expectations, or (iii) errors or defects in the Site will be corrected. Information on the Site is general, may change without notice, and does not constitute a binding offer unless expressly stated.
Nothing in this Section excludes liability that cannot be excluded under Romanian law, including liability for damage caused intentionally or by gross negligence (Civil Code art. 1355) or for death or personal injury.
Part B. Services
6. Scope of services and order of precedence
We provide web and application development (primarily Drupal), support, maintenance, optimization, security, and managed hosting. The specific scope, deliverables, milestones, service levels, and fees of any engagement are set out in an individual service agreement, proposal, or order form signed or otherwise accepted by both parties (each, a "Service Agreement"). If there is a conflict, the Service Agreement prevails over these Terms, and these Terms prevail over any other document, unless expressly agreed otherwise in writing.
7. Fees, invoicing, and payment
- Fees are stated exclusive of VAT, which is added where applicable.
- Unless the Service Agreement states otherwise, invoices are payable within 15 calendar days of the invoice date.
- Late payments accrue statutory late-payment interest for commercial transactions under Romanian Law no. 72/2013, plus reasonable recovery costs, without prejudice to our other remedies.
- Recurring services (such as managed hosting and support plans) are billed in advance for each period and renew automatically for successive periods unless cancelled with the notice set out in the Service Agreement.
8. Suspension and termination
- We will not suspend or cancel a client's service automatically for non-payment. Where an invoice is overdue, we will send reminders and notify the relevant finance contact. Any suspension of service is a deliberate, human decision taken only after reasonable notice, and any termination follows the process and notice periods in the Service Agreement.
- Either party may terminate for material breach not remedied within a reasonable cure period after written notice, and as otherwise provided in the Service Agreement.
- On termination we will, on request, provide a reasonable handover and remove our management access; specific offboarding and data-return steps are defined in the Service Agreement and, for personal data, in the Data Processing Agreement.
9. Service levels
Service levels, including any uptime targets, response times, and service credits, are as defined in the applicable Service Agreement and apply only to the parts of the stack we manage. Where a Service Agreement does not specify service levels, services are provided on a commercially reasonable-efforts basis.
10. Managed hosting and bring-your-own-hardware
Where you ask us to run a project on infrastructure you own or control ("bring your own hardware"), the following applies in addition to your Service Agreement:
- Enrollment of any server, virtual machine, or other hardware into our managed fleet is subject to a prior compatibility review and to our acceptance. We may decline or discontinue enrollment of infrastructure that does not meet our technical, security, or operational requirements.
- You confirm that you own, or are authorized to grant us administrative access to, the hardware, and that doing so does not breach any third-party agreement, including with your current hosting or data-center provider.
- To enroll and operate the hardware we require secure administrative access, for example over an encrypted tunnel. You remain responsible for the underlying hardware, network connectivity, power, and any contracts and costs with the facility or cloud provider hosting it.
- Our service levels apply only to the parts of the stack we manage. We are not responsible for downtime, data loss, or degraded performance caused by hardware, network, facility, or third-party providers outside our control.
- You are responsible for maintaining your own backups unless a backup service is explicitly included in your plan. We are not liable for data loss on client-owned infrastructure beyond the scope of services you have purchased.
- On termination we will remove our management agents and access from the hardware on request. Specific offboarding steps are defined in your Service Agreement.
11. Client responsibilities and acceptable use
You are responsible for: providing timely access, content, and approvals; the lawfulness of the content and data you place on systems we host; holding the necessary rights and licenses for materials you provide; and complying with applicable law. You must not use our services to host or transmit unlawful content, malware, or material that infringes third-party rights, and you must not use the services in a way that endangers the security or stability of shared infrastructure.
12. Intellectual property in client work
- Ownership of deliverables is defined in the Service Agreement.
- Unless otherwise agreed, custom code we develop specifically for you is assigned to you upon full payment of the related fees.
- Pre-existing materials, tools, frameworks, and our general know-how remain ours; we grant you a license to use them as embedded in the deliverables to the extent needed to use those deliverables.
- Open-source components remain under their own licenses.
- We retain the right to use general knowledge, techniques, and non-confidential methodologies gained during engagements.
13. Confidentiality
Each party keeps the other's confidential information confidential and uses it only to perform the engagement. We treat client information as confidential and will sign a Non-Disclosure Agreement where requested, and as standard practice where an engagement involves access to client systems or data.
14. Data protection
Where we process personal data on your behalf as part of the services, we act as processor and you act as controller. That processing is governed by our Data Processing Agreement, which forms part of these Terms for such engagements. Each party will comply with the GDPR and applicable Romanian data-protection law.
15. Warranties and disclaimers
We provide the services with reasonable skill and care and in line with the Service Agreement. Except as expressly stated in the Service Agreement, and to the extent permitted by law for business-to-business contracts, we disclaim all other warranties, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.
16. Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profit, revenue, data, or business, arising from or in connection with the services.
- Our total aggregate liability for all claims arising in connection with a given engagement shall not exceed the total fees paid by you for that engagement in the 12 months preceding the event giving rise to the claim.
- Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.
17. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural events, war, civil disturbance, strikes, failures of telecommunications or power, acts of public authorities, or failures of third-party providers. Affected obligations are suspended for the duration of the event.
Part C. General
18. Changes to these Terms
We may update these Terms. For website use, changes take effect when posted to the Site. For active service contracts, we will give reasonable prior notice of material changes; if you do not accept a material change, you may terminate the affected service before it takes effect, as provided in the Service Agreement.
19. Assignment
You may not assign these Terms or a Service Agreement without our prior written consent. We may assign or subcontract performance, remaining responsible for our obligations.
20. Severability and waiver
If any provision is found invalid or unenforceable, the remaining provisions continue in full force. A failure to enforce a provision is not a waiver of it.
21. Governing law and jurisdiction
These Terms and any Service Agreement are governed by Romanian law. The parties submit to the exclusive jurisdiction of the competent courts of Oradea, Bihor, Romania, unless the applicable Service Agreement provides otherwise.
22. Consumers
Our services are not offered to consumers. If, exceptionally, a consumer contracts with us, the mandatory provisions of Romanian and EU consumer-protection law apply notwithstanding these Terms, including the right to alternative dispute resolution before the ANPC (anpc.ro/sal).
23. Contact
Email: hello@tilizy.com. Phone: +40 774 583 595. Address: Str. General Traian Moșoiu, Nr. 15, Ap. 1, Oradea, Bihor, Romania 410072.